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Download Book Title : Managing Anger in the Workplace

(Format : pdf , Language : English)
Relationships at work tend to be interdependent, competitive, hierarchical, overexposed, and compulsory. Keeping the interests of yourself, your boss, your peers, your subordinates, your vendors, and your customers in alignment all the time is impossible. Meanwhile, you must also contend with competitors and unpredictable markets.
Thus, for most people, work involves a constant juggling of-and wrestling with-competing interests. Whether the stakes are pecuniary, psychological, or both, they are always on the line in every interaction at work. While the workplace is an environment more likely to provoke feelings of anger, the consequences of poorly managed anger in the workplace may be much greater than in other contexts. At the same time, if managed effectively, anger can be a positive and productive emotion producing valuable data, as well as considerable motivation.
Managing Anger in the Workplace will help you understand the costs and benefits of anger in the workplace; diagnose anger and common anger syndromes; use the underlying causes of anger as data to continually improve relationships, systems, practices, and policies; and manager anger in yourself, in others, and in your team.
About the Author
Donald E. Gibson is a master trainer for RainmakerThinking. He received his PhD and MBA from the University of California at Los Angeles, taught for six years at the Yale School of Management and is now Associate Professor of Management at the Dolan School of Business (Fairfield University, Fairfield, CT). Don is an expert on the attributes and impact of organizational role models, the management of emotions in organizations, anger in the workplace, and effective organizational communication. He has consulted to Pratt & Whitney, The Southern California Gas Company, and The Learning Incentive/Ben Bronz Academy.



Link to start the download Managing Anger in the Workplace

Author(s) Book :Donald Gibson
Publish Year :2003 Publisher : HRD PRES, INC
You can check by ISBN10/ISBN13 : 0874256771/

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